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Philippine Call Center & Philippine Call Center TrainingNews and Events for Philippine Call Centers & Philippines Call Center Training April 22 Top 10 Tips for Lead developmentLead development is the process of increasing the interest level of a prospect to the point where the financially qualified prospect is interested enough to set an appointment to talk to the salesperson and thus becomes a hot prospect. To increase desire and decrease fear, the lead developer has a toolbox that should include: 1. Product knowledge, so that common questions can be easily answered frequently asked of salespeople in your company. Fewer things will shake confidence more than a salesperson who is uncertain of the answer to a critical question. 2. Lead classification qualifying cheat sheet. 3. Sales profiles for each prospect 4. Lead development scripts 5. Corporate brochure shows stability, longevity, good standing in the community. 6. If necessary, personal brochure, resume, references. You need these if you are selling a personal service. 7. Educational materials. White papers, brochures, articles about different aspects of your product or service that can be sent to prospects and/or posted to a Web site. The best way for relatively new lead developers to provide educational materials is to direct prospects to the resource that will answer their questions. Later, as you become more skilled, you can do the education right on the spot. 8. Testimonials, including letters, recorded phone calls or video available on CD or streamed from a Web site. 9. Web site. In today’s marketplace, not having a Web site where people can check out a company is like not having an address or phone number. 10. An ongoing consultative sales training program that links to all aspects of your business. Source: http://louisville.bizjournals.com/louisville/othercities/orlando/stories/2009/04/13/smallb2.html?b=1239595200^1809821&s=smc:2November 02 Holloween PartyThanks to the team including Jonathan, Perla, Gracie, Sheila, and Brian, the farmout center got to enjoy a night of fun filled activities! Thanks also goes to our caterer, Cafe du Marc. Pictures on the side. September 17 Team members for ExpansionFarmout is in need of team members to power our expansion. Call center jobs, BPO jobs and outbound calling jobs are available. Please apply now!!
August 26 Quality Assurance Auditors NeededWe have the following openings for Data Entry Auditors for a big US corporation's back office work. The Ideal candidate must possess the following :
If you are interested, kindly click Set Appointment July 07 Foreign Outsourcing Not much difference from onshore outsourcingThis Wall Street Journal Article July 7, 2008 edition titled : "How foreign Outsourcing Affects Customer Satisfaction" has this interesting insight:
While the customer satisfaction rating had been negative in companies that used off shore outsourced customer care centers, these are not much different from using ON-shore outsourced companies!
The gist of the article goes on to say that the key to improving customer care satisfaction levels is to SHARE inhouse information resource that help the outsourced operation deal with customer frustration issues. Makes a lot of sense to us ! :) What are your comments or experience on this? March 04 Contact Center Agent Saves LifeFrom Daily Record
A CALL centre worker saved the life of a man who suffered a massive brain haemorrhage - 400 miles away. Stephanie Smith, 22, was answering a routine call from customer Stephen Lapping when he suddenly dropped the phone, fell to the ground and was struggling for breath. She quickly called the emergency services and stayed on the line to reassure the 50-year-old, from Gwent, as he lay within earshot of the phone. Stephanie, who works at Sky's call centre in Livingston, West Lothian, said: "There was no warning at all. "He was talking away quite normally and then the next thing, I heard a thud and I could hear strange, gurgling noises. It was very sudden and very bizarre. "I stayed on the phone the whole time and kept trying to reassure him. "He had phoned to change the address on his account so, luckily, we had all of his contact details on screen. February 29 Farmout Hiring 70 agents for Continental US CampaignJust a plug for our philippine call center, Farmout, who needs at least 70 call center agents to handle an outbound, appointment setting campaign. Qualified candidates, please visit www.farmout.ph and learn more about it.
February 23 Factors in Call Center SuccessSource:http://multichannelmerchant.com/opsandfulfillment/advisor/surveying_call_center_success_0220/
The long-term success of any organization, and particularly a service organization such as a call center, depends upon continuous improvement. Most call centers have numerous measures of individual, team, and overall call center performance. But the key to continuous improvement also involves listening to customers to learn how effective the organization is meeting their needs. Understanding customer perceptions of your organization’s performance can only be accomplished through a systematic customer surveying process. It is important for the call center to perform its own surveys in order to understand the perceptions of customers related specifically to call center transactions. Many organizations perform regular customer satisfaction surveys, but these surveys focus on products, pricing, and a variety of other concerns with the call center experience sometimes buried in the overall questions and scope of the survey. To truly evaluate how effectively the call center is serving customers and representing the organization, it is crucial to do customer surveys solely focused on the call center experience. There are several different types of surveys that an organization might do. These three types of surveys are: Specific purpose surveys – These surveys may be conducted to ask a specific question about call center operations. For example, the organization may wish to query customers about the adequacy of hours of operation or to test out a new pricing structure. These surveys are limited to a very few questions around a single topic of interest. Periodic surveys – These surveys are used to gauge perceptions around issues in the overall relationship between the customer and the organization or department. These surveys related to no specific transaction, but rather ascertain how well the organization is doing in the customer’s eyes with respect to ease of doing business, value delivered, areas needing change, and importance attached to certain service attributes. Transaction surveys - These surveys are performed in conjunction with some specific event or transaction and are used to gauge the customer’s perception of that particular transaction. These surveys are event-driven and typically happen very soon after the event to be evaluated. Regardless of the type of survey to be performed, there are five basic steps to be followed in performing customer surveys. These steps are:
Every call center survey should start with a statement of purpose. This statement should outline the motivation for the survey, the target audience, the needed results, and what actions will be taken with the results. The statement of purpose should be simple, but detailed enough to serve as a “beacon” to keep the project focused and moving forward. Next time we’ll take a closer look at each of the five steps to performing a survey. Penny Reynolds is a founding partner of The Call Center School, a Tennessee based consulting and education company. For more information, e-mail Penny at penny.reynolds@thecallcenterschool.com Mistakes International Call Centers MakeTo begin, it helps to understand why some off-shore call centers have failed. The most obvious issue is customer service reps with heavy accents and hard-to-understand names. Through accent neutralization training and by issuing easier-to-understand monikers, those challenges can be readily solved. Also, we’ve recently found that that customers are more forgiving of foreign accents when a rep is confident, competent and able to manage requests. Simply put, there is more to a successful international call center than just focusing on accents.
Frieda Barry, President and Chairman of the Board at the Call Center Industry Advisory Council (CIAC) concurs. “We’ve all heard complaints and remarks about the accents of offshore agents. Interestingly, it’s been our observation at the CIAC that when the agent creates a connection with a customer, the accent is irrelevant — it’s a total non-issue. Regardless of where they’re located in the world, most agents are smart and if properly trained and empowered, they can deliver a successful customer experience.” The deeper challenge is cultural. Many of the behaviors that Americans intuitively expect from a customer service representative are literally and figuratively foreign to international reps. U.S.-based customers expect a rep to offer empathy, ask thoughtful questions, use strong word choices and take control of the situation. However, in other countries, some of those traits are deemed offensive, which means that you can’t expect an overseas rep to instinctively employ them. In some countries, especially those in the Asia and Pacific regions, reps innately lean more towards sympathy, rather than empathy. While American customers want their situation to be acknowledged, they don’t want sympathy or an “I’m so sorry”, which is overused and can seem insincere. Instead, customers want to feel confident that the customer service rep understands their issues and is able to solve it. By giving your customer service reps different word choices and a roadmap of ways to move the conversation forward, they can continue to feel like they are providing sincere responses in a way that resonates with your customer base. Barry added, “Customers want to interact with agents in a way that is consistent with their values and expectations — they want an interaction that goes according to what’s normal for them and having to deviate from their norm can be difficult and cause them to perceive quality issues. This means agents need to be able to empathize with customers and respond in a culture-appropriate manner. This is difficult to do if the agents don’t understand the customer’s culture and perspective; they may have the best of intentions but come across to the customer as inappropriate and disconnected — creating an instant negativity.” At one international call center, a customer service rep was ending each call with “I love you.” When asked why he chose those words, he said that he wanted to show the customer that he cared — not realizing the inappropriateness of the phrase in a business setting. By showing this rep different ways to respond, he was able to provide empathetic service without shocking or putting-off the customers. Or, you might find that the rep isn’t asking enough questions. Some cultures believe that asking questions is intrusive, which can lead to critical aspects of the customer’s problem remaining unsolved. Also, the foreign representative might not understand why the caller has the problem in the first place. For example, in India, until recently only the poor bought items on credit — so representatives were baffled why an affluent American would be calling about a credit card issue in the first place. If reps lack a general February 10 Call Center Staff Senteced for ID TheftHAMPTON - A former customer service representative at a Hampton call center was sentenced in U.S. District Court in Norfolk on Tuesday to two years in prison on aggravated identity theft.
Tristan Lee Payne, 20, of Hampton, worked for TeleTech, which provides customer service on behalf of Nextel and Sprint mobile phone plans.
Payne was charged with making $6,050 in improper payments to four separate accounts. He would change information on the account and use them to purchase goods and services from Sprint and Nextel, according to a statement he agreed to as part of a guilty plea.
In one case, for example, Payne opened a separate account in the name of an existing customer with the initials "KD." He then changed the address to his own, added $1,800 in company credits to it — 36 credits of $50 apiece. He then used the credits to order a cell phone, having it sent to his own house.
U.S. District Judge Jerome B. Friedman ordered Payne to pay $6,155 in restitution, in addition to the two years behind bars.
Payne pleaded guilty in September to one count of aggravated identity theft. Seven other charges — three counts of aggravated identity theft and four counts of "wire fraud and deprivation of honest services" — were dropped as part of a plea agreement with the U.S. Attorney's Office.
December 21 Convergys Award Philippine Call Center TrainingFarmout, a philippine call center and call center training was awarded by Convergys as a valuable partner in their recruiting efforts in the region.
More information about the convergys award is http://farmout.ph/blog/?p=128 November 03 Indian Crime Wave targets call center workers
November 01 2nd Wave of OutsourcingAskSunday.com has a per-request model, $29 a month for 30 requests a month or $49 for 50 Hello, India? I Need Help With My Math Adrianne Yamaki, a 32-year-old management consultant in New York, travels constantly and logs 80-hour workweeks. So to eke out more time for herself, she routinely farms out the administrative chores of her life — making travel arrangements, hair appointments and restaurant reservations and buying theater tickets — to a personal assistant service, in India.Kenneth Tham, a high school sophomore in Arcadia, Calif., strives to improve his grades and scores on standardized tests. Most afternoons, he is tutored remotely by an instructor speaking to him on a voice-over-Internet headset while he sits at his personal computer going over lessons on the screen. The tutor is in India. The Bangalore butler is the latest development in offshore outsourcing. The first wave of slicing up services work and sending it abroad has been all about business operations. Computer programming, call centers, product design and back-office jobs like accounting and billing have to some degree migrated abroad, mainly to India. The Internet, of course, makes it possible, while lower wages in developing nations make outsourcing attractive to corporate America. The second wave, according to some entrepreneurs, venture capitalists and offshoring veterans, will be the globalization of consumer services. People like Ms. Yamaki and Mr. Tham, they predict, are the early customers in a market that will one day include millions of households in the United States and other nations. They foresee an array of potential services beyond tutoring and personal assistance like health and nutrition coaching, personal tax and legal advice, help with hobbies and cooking, learning new languages and skills and more. Such services, they say, will be offered for affordable monthly fees or piecework rates. "Consumer services delivered globally should be a huge market," observed K. P. Balaraj, a managing director of the Indian arm of Sequoia Capital, a venture capital firm in Silicon Valley. But globalization of consumer services faces daunting challenges, both economic and cultural. Offshore outsourcing for big business thrived partly because the jobs were often multimillion-dollar contracts and the work was repetitive. In economic terms, there were economies of scale so that the most efficient Indian offshore specialists could become multibillion-dollar companies like Infosys Technologies < http://www.nytimes.com/mem/MWredirect.html?MW=http://custom.marketwatch.com/custom/nyt-com/html-companyprofile.asp&symb=INFY> , Tata Consultancy Services <http://www.nytimes.com/mem/MWredirect.html?MW=http://custom.marketwatch.com/custom/nyt-com/html-companyprofile.asp&symb=TACSF> and Wipro <http://www.nytimes.com/mem/MWredirect.html?MW=http://custom.marketwatch.com/custom/nyt-com/html-companyprofile.asp&symb=WIT> Technologies.It is not all clear that similar economies of scale can be achieved in the consumer market, where the customers are individual households and services must be priced in tens or hundreds of dollars. Then there are the matters of language, accent and cultural nuance that promise to hamper the communication and understanding needed to deliver personal services. Already, some American consumers voice frustrations in dealing with customer-service call centers in India. At the least, the spread of remotely delivered personal services will be a real test of globalization at the grass-roots level. Even optimists acknowledge the obstacles. In a report this year, Evalueserve, a research firm, predicted that "person-to-person offshoring," both consumer services and services for small businesses, would grow rapidly, to more than $2 billion by 2015. Yet consumer services, in particular, are in a "nascent phase," said Alok Aggarwal, chairman of Evalueserve and a former I.B.M. < http://topics.nytimes.com/top/news/business/companies/international_business_machines/index.html?inline=nyt-org> researcher. "It’s promising, but it’s not clear yet that you can build sizable companies in this market."Veterans of the business offshoring boom predict an emerging market, but most are not investing. Nandan M. Nilekani, co-chairman of Infosys, said there is "definitely an opportunity in the globalization of consumer services," and he listed several possibilities, even psychological counseling and religious confessionals. But, he added in an e-mail message, "This is just ‘blue sky’ thinking! We have no business interest at this point in this direction." What the offshore consumer services industry needs, it seems, is a solid success story in some promising market. A leading candidate to watch, according to analysts, is TutorVista, a tutoring service founded two years ago by Krishnan Ganesh, a 45-year-old Indian entrepreneur and a pioneer of offshore call centers. Concerns about the quality of K-12 education in America and the increased emphasis on standardized tests is driving the tutoring business in general. Traditional classroom tutoring services like Kaplan and Sylvan are doing well and offer online features. And there are other remote services like Growing Stars, Tutor.com < http://Tutor.com> and SmarThinking.Yet TutorVista, analysts say, is different in a number of ways. Other remote tutoring services generally offer hourly rates of $20 to $30 instead of the $40 to $60 hourly charges typical of on-site tutoring. By contrast, TutorVista takes an all-you-can-eat approach to instruction. Its standard offering is $99 a month for as many 45-minute tutoring sessions as a student arranges. TutorVista also stands out for its well-known venture backers, its scale and its ambition. The two-year-old company has raised more than $15 million from investors including Sequoia, Lightspeed Venture Partners and Silicon Valley Bank. TutorVista employs 760 people, including 600 tutors in India, a teaching staff it plans to double by year-end. Its 52-person technical staff has spent countless hours building the software system to schedule, monitor and connect potentially tens of thousands of tutors with students oceans away. "Our vision is to be part of the monthly budget of one million families," Mr. Ganesh said. It is a long-term goal. To date, TutorVista has signed up 10,000 subscribers in the United States, and its British service, rolled out in September, has 1,000. Further gains will depend on winning over more customers like the Tham family in California. Since he was in elementary school, Kenneth has had stints of conventional tutoring, often in classroom settings with up to 10 other students. At times, this cost the family up to $500 a month. Last year, Ernest Tham, a truck driver, noticed a reference to TutorVista on a Web site and suggested his son give it a try. "Kenneth was apprehensive at first, and I wasn’t sure how it would work," Mr. Tham said. "But, shocking to say, it’s gone very well." Kenneth said he initially found it "very unusual, not seeing another person. You get used to it, though. It’s not a problem." He schedules one or two sessions nearly every day, mainly for English and chemistry. With a digital pen and palette, he writes sentences and grammar exercises, for example, and his work appears on his computer screen and on the screen of his tutor. They discuss the lessons using Internet-telephone headsets. "You can also get help with homework problems," Kenneth said, "but they’re not supposed to do all your homework for you." In a year with the TutorVista service, Kenneth has improved both his grades and standardized test scores, his father said. Ramya Tadikonda has tutored Kenneth Tham, among many others, from her home in Chennai, India. To achieve its ambitions, TutorVista must recruit, train and retain thousands of tutors like her. Ms. Tadikonda, 26, is a college graduate who had previously worked as a software and curriculum developer for a math Web site for students, but left to raise her children. Earlier this year, she joined TutorVista, took the company’s 60-hour training course, followed by tests and practice sessions for two months. She now works about 24 hours a week as a math and English tutor and makes about $200 a month. Ms. Tadikonda says she enjoys tutoring and the flexible hours. "You can have a career and still spend time with your family," she said. "I never thought I could do that." The timing is right for global tutoring, according to John J. Stuppy, TutorVista’s president and a former executive at Sylvan Learning, the Educational Testing Service < http://topics.nytimes.com/top/reference/timestopics/organizations/e/educational_testing_service/index.html?inline=nyt-org> and The Princeton Review <http://www.nytimes.com/mem/MWredirect.html?MW=http://custom.marketwatch.com/custom/nyt-com/html-companyprofile.asp&symb=REVU> . Improved Internet technology and the ability to tap of vast pool of educated instructors at low cost are crucial ingredients. "It becomes possible to make high-quality, one-on-one tutoring affordable and accessible to the masses," said Mr. Stuppy, who joined TutorVista last year.Steve Ludmer, 28, and his partner Avinash G. Samudrala, 27, are betting the time is right for another kind of global consumer service. They left lucrative jobs in management consulting and private equity to start a remote personal assistant service, called Ask Sunday, which began in July. The company is based in New York, but its work force is mostly in India. It is one of a handful of startups trying to create a business in offshore personal assistant service. Some, like GetFriday, charge hourly rates of $15 or so, but Ask Sunday has a per-request model, $29 a month for 30 requests a month or $49 for 50. The requests can be unusual. A few subscribers had Ask Sunday search online dating services for short lists of people who meet their criteria. But the requests are mainly to help busy people like Ms. Yamaki, the New York management consultant, free up time and outsource hassles. During a late meeting at the office recently, Ms. Yamaki said, she sent a one-line e-mail message from her laptop that told Ask Sunday to order her usual meals from her favorite Manhattan restaurant, for delivery at 9:30 p.m. When the meeting ended, her take-out food was waiting. To handle such personal chores, Ms. Yamaki has handed Ask Sunday a wealth of personal information, including credit card numbers, birth dates of family and friends and phone numbers for doctors, car services, favorite restaurants and others. She finds the convenience well worth it. "The service is great in a pinch to make your life a little smoother," Ms. Yamaki said. "And it’s available 24 hours a day, which is more than you can expect from a personal assistant at work." October 24 Language as an Assault WeaponThis article was take from:http://findarticles.com/p/articles/mi_qn4188/is_20060403/ai_n16203715
74% of Americans say they encounter profanity often in public;
64% say they themselves use the infamous "F" expletive.
66% say cursing is more prevalent today than 20 years ago.
It's not that "forbidden words" no longer exist. Society has simply changed its norms. Once, words ridiculing people for their race, gender, disabilities or background were common. Today, those words are verboten while language about sex and bodily functions are commonplace. Language can be used as an assault weapon. And one person's right to assault another person with words ends where that person's ears begin. Turning back the proliferation of profanity in society is probably beyond mere mortals at this point. But curbing it on a personal level is always an option. We urge people to be sensitive and realize that words might not break bones like sticks and stones, but they can -- and do -- hurt. Copyright C 2006 Deseret News Publishing Co. Provided by ProQuest Information and Learning Company. All rights Reserved. What's wrong with Swearing on the job?It gives a bad impression It contributes to the decline of civility
Swearing corrupts the English language
January 21 Article on Career Change By Lawrence Alter Don't confuse changing careers with making an industry change. Most job seekers talk about changing careers when in reality they are only changing industries. Changing industries typically means that you will use the same skills, even though your title or responsibilities might be somewhat different, regardless of what the company does. An example might be an engineer in the automotive industry that takes an engineering position in a medical manufacturing or computer company. Changing careers, by contrast, normally means learning a new set of skills or acquiring new capabilities, either through on-the-job training or additional education. It can be the automotive engineer that decides to practice law, the accounting manager that wishes to become a commercial airline pilot, or the unemployed English teacher who goes back to school to become a computer programmer. Not that changing industries is easy, but your chances of succeeding are a lot higher than trying to pull off a career change. Changing careers is often painful, involves significant financial sacrifice, and will undoubtedly have a major impact on family relationships and lifestyle. The most successful career changes are those where the career changer learns his or her new craft by taking advantage of government or private training programs, and has the financial resources to provide for themselves and their families while learning a new trade and then finding new employment. The secret to successfully changing industries is to prove the value and transferability of your skills. An employer's first reaction might be, "you spent 10 years working for an aeronautics company, what could you possibly bring to a firm that manufacturers lawn equipment?" That's a logical question. However, the astute project manager knows that all businesses face similar broad-range problems. Your goal is to demonstrate your ability to identify and solve problems and assist the company to either increase revenues and profits or decrease costs. The bottom line is that most people changing jobs or industries often think they are changing careers, but in fact are not. If you want to change industries, then do your due diligence. Research the industry and the companies you are specifically targeting. Talk to their sales reps and customers. Find out the company's strengths and the problems they face, and if they have a special industry niche. Learn about their competition. Gather information about their marketing concepts, method of advertising, and pricing strategy. Try to develop some specific suggestions to show the interviewer you did your research and took the time and effort to think about their problems and potential solutions. In the interview, try to ascertain as much information as possible regarding the company's needs, problems they face, what they are specifically looking for in an employee, and something about their corporate culture and the personality of the manager to whom you would respond. Then focus the presentation of your skills might benefit them. A good way of doing this would be to use one or two short stories as examples to illustrate how you may have solved similar problems to the ones they face. We suggest you do this through the CAR method. The CAR method is a short story told in two or three minutes to illustrate your problem solving skills. It follows the following format: C = Conditions: Briefly talk about the condition that existed, the situation or circumstances that required action on your part, or the problem you needed to resolve. A = Action: Give a short synopsis of the actions you took to change or improve the conditions or solve the problems. R = Results: Finally tell them the results or consequences of your actions. Try to quantify by using percentages or dollar amounts, e.g. dollars saved, increase in sales, decrease in operating expenses, etc. If you wish to change careers, then thoroughly research the industry and position of choice so that you can make informed decisions regarding your future. Get the facts on the education, experience, and any other requirements necessary to qualify you for the position you seek. If additional education is a prerequisite, then ask whether or not the school or training facility assists you in finding employment on completion of your schooling. Do you have the resources to survive financially until you have qualified for your new career and found new employment? Determine if your new chosen career will provide you with enough income to live comfortably, and then seek out a mentor in that industry to serve as a personal advisor. Most importantly do you have the desire, the motivation, and the tenacity to follow your new path to its successful conclusion, and will you have the support of your family - it will be stressful for them as well. [Author Lawrence Alter is president of L.D.A. Enterprises, Ltd.; a Minneapolis based outplacement and career management firm. He is a recognized expert in career growth techniques.] January 18 Trivia on Managing Stress and Burnout1. Job stress costs employers $300 billion a year — but how do you keep workers from hitting the burnout point? Apryl Lundsten looks at how emergency call centers help their operators cope
2. In fact, national turnover rates for emergency call centers are 17 percent. And that can translate to bad service.
3. It doesn't cost that much to make a difference. Lt. Mealey says his center's most popular new incentive was cheap: They have Cookie Tuesdays and Brownie Thursdays so operators get a break. January 17 Five9 and Telstra Tie UPTelstra Incorporated, the U.S. subsidiary of Australian-based tier one global carrier, Telstra Corporation Limited (NYSE: TLS), and Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced an agreement for Telstra Incorporated to license, distribute, resell and support the Five9 Virtual Call Center™ worldwide.
The Five9 Virtual Call Center™ products enable companies of any size to build a comprehensive, feature-rich call center -- anywhere in the world -- by leveraging a hosted model that offers cost-savings and eliminates the need to purchase premise-based equipment. This capability is especially beneficial to Telstra's global multinational customers as they will now be able to quickly build and change the size of their contact centers, depending on business needs. "Hosted applications are the type of value added services that create a tremendous differentiator for us in a highly competitive market place," said Andrew Morawski, president of Telstra Incorporated. "Our infrastructure and international experience combined with the Five9 platform are a great balance during this growth period of the call center market space. Add this to our core voice and data offerings, which are already being used by many leading U.S. multinational companies, and we have an ever widening portfolio of high value services." January 16 Gartner's Prediction for IT outsources in 2007Through 2009, market share for the top 10 IT outsourcers will decline to 40.0% (from 43.5% now), equaling a revenue shift of $5.4 billion. As market share declines, some key outsourcing vendors will cease to exist in their current named form. The reduced number of large contracts, increased amount of competition and reduction in contract sizes have placed great pressure on outsourcers, which will have to "sink or swim" based on support for selective outsourcing and disciplined multisourcing competencies. January 15 Five9.com and Sales Force IntegrationI am presently having problems with running the Salesforce Partner Agent of fiv9.com in an IE7 environment. I have no issues when I am running it in an older IE6.0++ environment. Anyone with the same experience? What is the work around here? |
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